I was interested in the vw jetta sportwagen TDI and called the dealership to see if they had any in stock. I talked with Mitch Horwitz, he was very informative over the phone and went through the options they had in stock over the phone. Later that day i went into the dealership with my fiance and my mom. When we walked in we where greeted Mitch. He was very approchable, friendly and was honestly interested in what i had to say regarding my purchase. After my test drive he asked if i had any questions, concerns and ect. He was very knowlagable and informative and questions were quickly ansured. Then we went over the numbers and compared what i could afford to what he could do. During our time in the office he never seemed like he was trying to push a sale. I never felt pressured to "drive home today" in a car that i was unsure of (like most other dealers tried to do in my previous experiences). While talking in the office it didnt seem like all business either. He took the time to get to know me, my fiance, and my mom individually and spent quite some time talking with us. All of the numbers worked out perfect and he even got my payment 15 bucks under what i expected to pay. Everything was upfront and explained in detail from payments and fees to intrest and warranty info. My fiance was also very happy that even though this was going to be my car he often included her in the conversations and asked for her thoughts. After everything was reviewed and he made sure i had no more questions he just simply asked if this was the car for me. It definately was. At that time i signed some paperwork and we closed the deal with a handshake. Since it was raining heavily and getting late, Mitch suggested i pick up the car the next morning which i agreed to. When i went to pick up the car it was all set for me. Mitch introduced me to some nice people in other departments where i signed a few more peices of paperwork and everything was went over again. Then an associate took me through all the cars bells and wistles step by step. After that Mitch came out to thank me once again for my business and i was off. Everyone was extremely nice and upfront. The experience was quick, painless and very memorable. Too many places today make buying a car seem like a hassle, but at Gurnee Volkswagen they made it fun. I am very happy with my purchase, after all my research and car searching it is exactly what i wanted. If anyone is interested in a volkswagen i would highly suggest you pay Gurnee Volkswagen a visit, and if you see Mitch tell him Rob says hello.
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Your Volkswagen Dealer in Gurnee, IL
Hello, and welcome to Gurnee Volkswagen! As a longtime seller and service location for new and used Volkswagen vehicles, we strive to offer a fully stress-free dealership experience. And what does that mean? Quite simply, we try to eliminate factors and hassles that often leave visitors feeling cold and disconnected. We’re of the belief that Volkswagen vehicles, parts and performance do a pretty good job of speaking for themselves; who are we to get in the way? Instead, we simply try to facilitate your experience in any way possible. Are you looking for a new VW, such as the legendary Golf or the sophisticated CC? We’d be happy to show it to you, and answer any questions that you might have. Thinking that one of our many WorldAuto Certified Pre-Owned Vehicles is better suited to your needs and lifestyle? Then we’re ecstatic to help in this area as well. And, if you’re simply looking to service your vehicle, whether it’s a simple oil change or a total engine overhaul, our VW-certified team of technicians is up to the task here, too.
At Gurnee Volkswagen, serving the Chicagoland area and our friends all along the I-94 corridor, we do our best to complement the legacy of VW precision by offering a customer experience to match. Our entire team, from administration to sales to service and finance, is dedicated to this mission. After all, when you’re dealing with an iconic nameplate like Volkswagen, there’s definitely a lot to live up to. We encourage you to visit our dealership in person, and while you’re on our website, to look at our inventory and at our many services offered. We look forward to working with you, and can’t wait for the opportunity to earn your business at Gurnee Volkswagen!Find my Match About Us