After purchasing a vehicle Friday for my husband I too decided to get a new vehicle. I purchased the CC what a beautiful car. And the two men that helped me out Jim & Sassan are the best they made my experience that much better and my decision that much greater. Jim was such a great salesman kind and patient and Sassan is very smart and very helpful he made worked his magic and i was able to afford the car i wanted. for years i was a carmax customer but after my experience Friday & Saturday and two cars later I am no longer a carmax girl I will only go to Volkswagon in Gurnee as long as those two gentleman Jim & Sassan are there. 
-ccss

I just purchased a new CC. I worked with Sassan and he was great to work with. The whole process was smooth and quick. He answered all my questions I had about the car and was very knowledgeable about the product. I love my new car! I would recommend Sassan and Gurnee VW to anyone looking for a great deal on a VW. :)  
-abcCC13

I came in to find a used car in my budget and left leasing a car. Each and every employee that I came across treated me with genuine kindness and respect. I never once felt pressured to buy anything I was not comfortable with. They spent as much time as I needed answering questions and offering me the best options for what I wanted-even if it didn't mean the better sale for them. After being offered more options than I knew I even had, I picked one that was best for me, and leasing will bring me the benefit of having my car serviced there for the next three years. I am not easily impressed by customer service, being in the industry myself, but this is a well trained and knowledgeable team of people who are genuinely looking to help their customers.  
-amy25kea

This was my most pleasant auto purchase ever. Everyone was professional, friendly and very helpful from start to finish. I will definitely recommend to family and friends.  
-Motori

We found this dealer via the internet and decided to drive a long distance to look at the vehicle we found. The vehicle was exactly as advertised, no problems to report. The dealer was very pleasant and was able to find us a real low interest rate for a loan. We are pleased with our purchasing experience. 
-stcosh

I have been having my VW vehicles services at Gurnee VW for nearly 10 years. I have had my vehicle serviced by other VW dealerships but I have found that Gurnee is best for myself and my vehicle.  
-wheels847

I purchased a used 2003 Honda Accord from Justin Palermo and was extremely pleased with the entire experience. I purchased this used car completely over the phone with Justin as I live over 6 hours away from Gurnee VW. Justin was outstanding in being responsive to my phone calls and emails with questions. I had a friend go to look at the vehicle and Justin arranged for the car to be delivered to our home in less than a week after purchase. I highly recommend dealing with Justin at Gurnee VW. Jeff P  
-jspurdue

Had good inventory, Great customer support, good deal for the trade-in and a Great price on the car. Easy finance very friendly. I would recommend for new or used. Great experience ...  
-Pro3637

It is such a good dealership! I highly recommend it. All the people here are really nice and informative. The service is also very good. Definitely a 5-star dealer.  
-sayhello

I visited this dealership to have service done to my 2005 Volkwagen Jetta. My Service Advisor, Chris, was very professional and friendly during my service repair. Additionally, my technician Mikey showed me what repairs were needed so that I understood what repairs were taking place. I also want to mention that all the other associates (who I left unnamed... sorry, you know who you were) were also very friendly and willing to assist me during this repair. This dealership has been my automotive facility for the last five years and I look forward to another five years!! I highly recommend it to anyone who expects the best service, professionalism, and efficiency when they want to purchase a car or service repairs!!  
-rkay84

There have been bad reviews of this dealership, however it has recently come under new management. I would highly recommend Gurnee Volkswagen to anyone. I had a great experience purchasing my new Tiguan. The General Manager was very professional and honest and an extreme pleasure to work with. The sales staff is very courteous and knowledgeable. This dealership has restored my faith in good customer service in a world where it is lacking. The price was very competitive as well.
-a_pap98

Was in the market for a new car, and after running from dealer to dealer I found Gurnee VW. The staff was great. Joseph my salesman was the best, he spent so much time with me going over each feature in the car and then showing me the differance in the models. One I decided on the CC I meet with the GM and went over the finance and paperwork. It was the most painless thing I have ever done, and just when I thought it could not get better, they delivered the car and went over all the features and even sat there while my 800 contacts downloaded to the cars phonebook. Plus the car was SPOTLESS. 
-Jamulligan

We came to Gurnee VW months ago for service and wasn't happy at all (typical rip off service), we also tried to talk with someone about buying a Tiguan but after our first meeting with the sales person we ended up driving 1hr away for our Tiguan. A few days ago we went to buy a Golf TDI and Gurnee was the closest dealer with one, so we thought we would go look at it. Walked in, found out it was under new management WHAT A CHANGE!! Needless to say the experience was so much better then the last. The GM was easy to talk with and made things less stressful. We liked that we didn't have to do the back and forth game!! Dan was very friendly and it was a pleasure working with them all. Looking forward to trying the service department now. 
-wolfes4wi

I worked with Dan on getting a TDi Cup Edition Jetta in elertic Blue. Not an easy transaction considering the only one in the area was in the U.P. of Mi. but the folks at Gurnee VW made it as easy as possible. They did all the leg work to get it down here in a timely fashion. They did a great job working with me on off loading my trade in giving as much as possible without me going too far into the hole on it. They are a family friendly bunch that took great pride and effort to entertain my every wish as well entertain my kids while doing so. I would gladly recommend them to anyone lookin for a vw new or used.
-itslouagain

No nonsense dealer. Went into to but used car and left with one without games, haggling, etc. The GM and Brad were easy to work with and straight up. Recommend to anyone not willing to spend/waste time with other dealer games. Was able to spend minimal time at dealership and they took care of my kids while I did it 
-jnehila

I was trading in my vehicle for a new sale. I priced out the same car at several other dealers around the area and Gurnee gave me the best deal of all of them. The salesman, Brad, was fairly knowledgeable of the vehicle and willing to assist with any question I had. He made me feel comfortable with the situation. I was extremely impressed with Nick in the service department. He knew more about diesel vehicles than anyone else I had met at any other dealership. The GM approached me during the sale and was incredible friendly- offering to make my overall experience with Gurnee Volkswagen as great as possible throughout the life of the car. 
-sdeem1788

Being a single woman, car buying is always interesting so I was not looking forward to purchasing another vehicle. I was referred to Gurnee Volkswagen from a friend and I must say this was, by far, the best cay buying experience I have ever had. Our salesman George was great. The sales manager Joe David was absolutely fantastic. Very friendly, consumer satisfaction driven, listened to what I wanted and didn't even attempt to push me into something more then what I was looking for.
They made sure the car was looking and running great. They had no hesitation about taking care of the brakes with no charge and delivering the car to me (50 miles away)!!
When the time comes for another purchase I will be coming back to them with no doubt.
Thank you so much!! 
-lupkesa

I have bought several cars in the past, but this was the best experience I have had so far. I would go back to this dealership before seeking out any other.
From the time I drove up to the time I left (that same day) with my new jetta Sports wagon, to this date I felt as if the staff was not just selling a car they were selling customer service.
The follow up has been incredible, Joe David Used Car Manager was more than fair on my trade in and has and is going the extra mile for any questions I may have.
Joseph Furrer Sales Associate, knowledge on the inside and outside of the car, not only sold me on the car but the dealership.
Before I went to Gurnee I took the opportunity to visit several Volswagen dealerships, Gurnee was superior to all others.
I am now a walking advertisment for Gurnee Volkswagen dealership!!!!! 
-knight13