Last time went great unfortunately this time I got charged a diagnostic fee of 150 and my issue wasn't resolved. They wanted to charge me an additional 290 bucks to simply reorder a fuel door replacement that would need to be painted. But there was no mention of the fuel door actuator needing to be replaced which is the main issue I brought the car in, I order the part and door from a 3rd party website and paid 170 for both.

You have great service polite employees and a nice comfortable atmosphere and I would like to schedule another appointment soon

Mike was great and got me back on the road in no time. Thanks! Great job.

Unorganized. Poor communication and unhelpful with issue concerning brand new Atlas. Felt that I was not helped properly.

served me very well. but I believe that the voice will be completed. Thank you very much Gurnee Volkswagen, Sandi negrui.

Longer than usual wait time for routine service. No documentation of maintenance checks performed as in the past. Quality of service and staff was good.

The service agent was friendly and helpful, I was ready to go within an hour.

Waited 3 hours for an oil change when I was supposed to have an appt. Tried to charge me $215 for said oil change when I was told it would be $89 over the phone. After some hassle they got the price down. Upon getting in my car they left garbage on my driver seat, and THREE oil stains in my car. One from whoever closed my visor, one from whoever put the new sticker in my window and one all over the inside of the driver side door. The milage on when to return is also wrong. I have 50k miles on my car and it says come back at 10.5k for an oil change. Overall, very dissatisfied and now I need to figure out how to get oil stains out of the interior of my car. Very unhappy.

Employees were friendly but dealership was construction so no waiting room or air conditioning was available in the summer. Also, car wash that I waited on didn’t even get car very clean.

The experience was very fast! They took good care of us and gave us the best deal they could. The saleswoman and manager were not pushy and thought of us first!