Ron Monaco worked with me for 9 months trying to find the right vehicle. He never pressured me to purchase something that I didn’t need and always responded to text and emails quickly. He understood what I was looking for and contacted me whenever a car came in that he thought I would like. Working with him was a 10/10.

Very fast and professional work.will done job .Friendly people only waiting room to small

Great staff, helpfull, knowledgeable, inspiring, approachable, trying to do everything in their power to take care of the costumer

Showed me the wrong vehicle. Service department not super professional. Sales manager fired a day after I purchased my vehicle. Price quoted was not full price after they told me about all the great things they had already added to the car. Upfront pricing and sales people that understand which vehicle they are selling you would be welcome. I think I will buy from CarMax next time.

Customer service was ok, but the service provided is not worth of the money. Most of the services are more expensive than other Volkswagen dealers and didn’t complete the what they supposed to do.

Very professional service! Fast and affordable! Staff are always friendly! I am lucky to live next door :-)

I have been coming to this dealer for years now. The last couple of times they haven’t been much help. I went in for service and they didn’t work on what I came in for. I have also been waiting for a part to arrive since January, I have asked for a rental, since driving around without a clock spring is dangerous. They won’t give me a rental. I will not be returning to this dealer again.

Bill was great in keeping me informed of my car's service status. Everything was done timely.

Awesome service very professional. I dodnt have among wait. The price was affordable I'll be coming back for all my services

Gurnee VW already had all my information, including needed service from my purchase. I drove in, handed off my key, and had a pleasant wait for my car to be finished. It was easy and convenient. I highly recommend the dealership and the service department at Gurnee VW!